{"id":97,"date":"2021-09-05T20:27:05","date_gmt":"2021-09-05T20:27:05","guid":{"rendered":"https:\/\/datasec.com.tr\/?page_id=97"},"modified":"2021-09-05T20:31:54","modified_gmt":"2021-09-05T20:31:54","slug":"speech-analytic","status":"publish","type":"page","link":"https:\/\/datasec.com.tr\/index.php\/speech-analytic\/","title":{"rendered":"SPEECH ANALYTIC"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/datasec.com.tr\/wp-content\/uploads\/2021\/09\/SANTRAL.jpg\" alt=\"\" class=\"wp-image-76\" width=\"512\" height=\"342\" srcset=\"https:\/\/datasec.com.tr\/wp-content\/uploads\/2021\/09\/SANTRAL.jpg 1024w, https:\/\/datasec.com.tr\/wp-content\/uploads\/2021\/09\/SANTRAL-300x200.jpg 300w, https:\/\/datasec.com.tr\/wp-content\/uploads\/2021\/09\/SANTRAL-768x512.jpg 768w, https:\/\/datasec.com.tr\/wp-content\/uploads\/2021\/09\/SANTRAL-360x240.jpg 360w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00fc\u015fteriler kafalar\u0131ndaki \u015firket imajlar\u0131n\u0131 o \u015firketin \u00e7a\u011fr\u0131 merkezleri ile ya\u015fad\u0131klar\u0131 deneyimlere g\u00f6re belirlemektedir. Yap\u0131lan \u00e7al\u0131\u015fmalar m\u00fc\u015fteri ba\u011f\u0131ml\u0131l\u0131\u011f\u0131ndaki %5\u2019lik bir art\u0131\u015f, karl\u0131l\u0131\u011f\u0131 %25 ile % 80 artt\u0131rabildi\u011fini g\u00f6stermi\u015ftir. T\u00fcrkiye\u2019de 2019 y\u0131l\u0131nda m\u00fc\u015fteri temsilcisi, destek eleman\u0131 ve y\u00f6netici kadrolar\u0131 ile birlikte 112.000 ki\u015fi \u00c7a\u011fr\u0131 Merkezlerinde istihdam edilmi\u015ftir. Speech analytic bu devasa sekt\u00f6r\u00fcn kalite y\u00f6netiminde bir devrim yapm\u0131\u015ft\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Speech Analytic Nedir?<br>Tamamen m\u00fc\u015fteri\/m\u00fc\u015fteri temsilcisinin konu\u015fma i\u00e7eri\u011fi ve sesin metriklerini izleyen, \u00e7ok kanall\u0131 ve konu\u015fma zek\u00e2s\u0131ndan g\u00fcc\u00fcn\u00fc alan yeni nesil \u00fcr\u00fcnd\u00fcr.<br>Anl\u0131k m\u00fc\u015fteri etkile\u015fiminin izlenmesi ve kontrol imk\u00e2n\u0131 sunar.<br>Kalite ekiplerinin t\u00fcm ya da istenilen zaman aral\u0131\u011f\u0131nda ve kapsamda kay\u0131tlar \u00fczerinden otomatik puanlanmas\u0131, kar\u015f\u0131la\u015ft\u0131r\u0131lmas\u0131 ve de\u011ferlendirilme imk\u00e2n\u0131 sunar.<br>\u00d6d\u00fcllendirme ve d\u00fczeltme i\u00e7in pozitif ve negatif\/ayk\u0131r\u0131 \u00e7\u0131kt\u0131lar\u0131n belirlenerek temsilci davran\u0131\u015flar\u0131n\u0131 istenilen d\u00fczeye h\u0131zl\u0131ca \u00e7\u0131karabilir.<br>Herhangi bir veri kayna\u011f\u0131 veya kanal\u0131n de\u011ferlendirmesi tek bir uygulamadan y\u00fcr\u00fctebilir.<br>U\u00e7tan ucu entegre kusursuz bir \u00e7\u00f6z\u00fcm sunar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ni\u00e7in Speech Analytic \u2018e ihtiya\u00e7 duyar\u0131z?<br>\u00c7o\u011fu Call Center kalite g\u00fcvence ekibinin kar\u015f\u0131la\u015ft\u0131\u011f\u0131 en b\u00fcy\u00fck zorluk, \u00e7al\u0131\u015fmalar\u0131n\u0131n \u00e7o\u011funun el ile yap\u0131lmas\u0131d\u0131r. Sonu\u00e7 olarak, etkile\u015fimlerin sadece %3\u2019\u00fc de\u011ferlendirilir ve kalite ekibinin Call Center hedefleri \u00fczerindeki etkisi s\u0131n\u0131rl\u0131d\u0131r.<br>Call Center\u2019dan gelen kay\u0131t i\u00e7eriklerine CRM \u00fczerinde al\u0131nan k\u0131sa notlar ya da etiketleme yoluyla \u00e7ok s\u0131n\u0131rl\u0131 bir verinin toplan\u0131r.<br>Geleneksel y\u00f6ntemlerle anl\u0131k kampanya, servis, market trendleri izlenemez.<br>Sorunlar\u0131n as\u0131l nedenlerine ula\u015f\u0131lmas\u0131 imk\u00e2ns\u0131za yak\u0131nd\u0131r.<br>Temsilcinin performans\u0131n\u0131n tam olarak izlenemez.<br>Temsilcinin ba\u015far\u0131l\u0131 etkile\u015fimlerinin kurumsal k\u00fclt\u00fcre geri beslemesi yans\u0131t\u0131lamaz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fark\u0131m\u0131z Nedir?<br>A\u00e7\u0131k kaynak sistemler kullan\u0131lm\u0131\u015ft\u0131r. Her hangi bir ek lisans maliyeti yoktur.<br>Rakip \u00fcr\u00fcnlerden daha az donan\u0131m kayna\u011f\u0131 t\u00fcketiyoruz.<br>\u00d6zelle\u015ftirdi\u011fimiz T\u00fcrk\u00e7e analiz yetenekleri ile NoSQL sistemler \u00fczerinden trend, metin ve i\u00e7erik analizlerini ger\u00e7ekle\u015ftiriyoruz. Benzer yetene\u011fe sahip global firmalardan bu analizleri daha h\u0131zl\u0131 yapmaktay\u0131z.<br>Sistemimizin t\u00fcm par\u00e7alar\u0131 API olarak di\u011fer yaz\u0131l\u0131mlarla entegre olmaya a\u00e7\u0131kt\u0131r.<br>Yerel Firma\\Yerli \u00fcr\u00fcn \u2019den kaynakl\u0131 fiyat teklifinde avantaj sa\u011flayabiliyoruz.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>M\u00fc\u015fteriler kafalar\u0131ndaki \u015firket imajlar\u0131n\u0131 o \u015firketin \u00e7a\u011fr\u0131 merkezleri ile ya\u015fad\u0131klar\u0131 deneyimlere g\u00f6re belirlemektedir. Yap\u0131lan \u00e7al\u0131\u015fmalar m\u00fc\u015fteri ba\u011f\u0131ml\u0131l\u0131\u011f\u0131ndaki %5\u2019lik bir art\u0131\u015f, karl\u0131l\u0131\u011f\u0131 %25 ile % 80 artt\u0131rabildi\u011fini g\u00f6stermi\u015ftir. T\u00fcrkiye\u2019de 2019 y\u0131l\u0131nda m\u00fc\u015fteri temsilcisi, destek eleman\u0131 ve y\u00f6netici kadrolar\u0131 ile birlikte 112.000 ki\u015fi \u00c7a\u011fr\u0131 Merkezlerinde istihdam edilmi\u015ftir. Speech analytic bu devasa sekt\u00f6r\u00fcn [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":76,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-fullwidth.php","meta":{"footnotes":""},"class_list":["post-97","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/datasec.com.tr\/index.php\/wp-json\/wp\/v2\/pages\/97","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/datasec.com.tr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/datasec.com.tr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/datasec.com.tr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/datasec.com.tr\/index.php\/wp-json\/wp\/v2\/comments?post=97"}],"version-history":[{"count":1,"href":"https:\/\/datasec.com.tr\/index.php\/wp-json\/wp\/v2\/pages\/97\/revisions"}],"predecessor-version":[{"id":98,"href":"https:\/\/datasec.com.tr\/index.php\/wp-json\/wp\/v2\/pages\/97\/revisions\/98"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/datasec.com.tr\/index.php\/wp-json\/wp\/v2\/media\/76"}],"wp:attachment":[{"href":"https:\/\/datasec.com.tr\/index.php\/wp-json\/wp\/v2\/media?parent=97"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}